Terms of Service

Last updated: 19 March 2026

1. Acceptance of terms

By accessing or using PrioFlow (“the Service”), operated at app.prioflow.io, you agree to be bound by these Terms of Service (“Terms”). If you do not agree to these Terms, do not use the Service.

2. Description of the Service

PrioFlow is an AI-powered sales productivity tool that connects to your email, calendar and CRM to help you prioritise your daily work. The Service reads data from your connected accounts, analyses it using AI, and presents prioritised actions, meeting summaries and email signals.

3. Account registration

To use PrioFlow you must create an account using a valid email address or a supported identity provider (Google or Microsoft). You are responsible for maintaining the security of your account credentials and for all activity under your account.

4. Third-party integrations

PrioFlow connects to third-party services (Google, Microsoft, HubSpot) on your behalf. By connecting an integration, you authorise PrioFlow to access the specific data described during the OAuth consent flow. You may disconnect any integration at any time from your Settings page.

We access your data in readonly mode for email and calendar. We never send emails, create calendar events or modify your data in Google or Microsoft without your explicit action. CRM write operations (e.g. logging a meeting note to HubSpot) only happen when you explicitly approve them.

5. Acceptable use

You agree not to:

  • Use the Service for any unlawful purpose or in violation of any applicable laws.
  • Attempt to gain unauthorised access to the Service, other accounts or connected systems.
  • Reverse engineer, decompile or disassemble any part of the Service.
  • Use the Service to transmit spam, malware or other harmful content.
  • Resell, sublicense or redistribute access to the Service without our written consent.

6. AI-generated content

PrioFlow uses AI (Amazon Bedrock) to generate meeting summaries, action items and priority scores. AI-generated content is provided as a suggestion only. You are responsible for reviewing and approving any content before it is written to your CRM or shared with others. We do not guarantee the accuracy, completeness or suitability of AI-generated content.

7. Data and privacy

Your use of the Service is also governed by our Privacy Policy, which describes how we collect, use and protect your data. By using the Service, you consent to the data practices described in the Privacy Policy.

8. Intellectual property

The Service, including its design, code, logos and documentation, is owned by PrioFlow and protected by applicable intellectual property laws. You retain ownership of your own data. By using the Service, you grant us a limited licence to process your data solely to provide and improve the Service.

9. Service availability

We strive to keep PrioFlow available at all times but do not guarantee uninterrupted access. The Service may be temporarily unavailable for maintenance, updates or circumstances beyond our control. We will make reasonable efforts to notify you of planned downtime.

10. Limitation of liability

To the fullest extent permitted by law, PrioFlow and its founders shall not be liable for any indirect, incidental, special, consequential or punitive damages, including loss of revenue, data or business opportunities, arising from your use of the Service. Our total liability for any claim shall not exceed the amount you paid us in the 12 months preceding the claim.

11. Disclaimer of warranties

The Service is provided “as is” and “as available” without warranties of any kind, whether express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose and non-infringement.

12. Termination

You may stop using the Service at any time by disconnecting your integrations and requesting account deletion via [email protected]. We may suspend or terminate your access if you violate these Terms. Upon termination, we will delete your data in accordance with our Privacy Policy.

13. Changes to these Terms

We may update these Terms from time to time. We will notify you of material changes by email or via a notice in the application. Continued use of the Service after changes take effect constitutes acceptance of the revised Terms.

14. Governing law

These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

15. Contact

If you have questions about these Terms, please contact us at [email protected].